When it comes to service, there are several things to take note of like the employees, the appearance of the business itself which involves furniture, decor, hygiene and atmosphere as well. All these shouldn’t be neglected because they are the things that usually attract clients to walk in and even come back again for more of your service.
I do understand that some businesses like salons, customers don’t normally care about how it appears as long as they do walk out of there looking gorgeous, but surely if your service is that good that they wouldn’t care about the place itself, then you would definitely make more sales when the place looks more attractive and professional.
Customer is always right and whatever that they happen to disagree with; the matter has to be handled in a professional manner that wouldn’t offend the client and even end up chasing them away. This usually is caused by hiring unprofessional employees simply because it saves the business costs or you were desperate and you ended up grabbing anyone from anywhere.